Spotzee bills you based on the number of users in your organisation. Your subscription covers the seat count; platform credits cover usage-based work that sits on top.Documentation Index
Fetch the complete documentation index at: https://docs.spotzee.com/llms.txt
Use this file to discover all available pages before exploring further.
The Billing page is gated to organisation
admin and owner roles. Members can’t see it.How billing works
Two things to know up front:- Billing is at the organisation level, not per project. Your user count totals across every project in your organisation.
- Users are the people you message: customers, subscribers, app users.
Subscription tiers
Spotzee has 51 tiers covering every step from a free starter plan up to seven-figure user counts.| Tier | User range | Monthly cost |
|---|---|---|
| Free | 0–250 | $0 |
| Paid (entry) | 251–500 | $10 |
| Paid (mid) | 1,001–1,500 | $22.50 |
| Paid (mid) | 5,001–5,500 | $55 |
| Paid (mid) | 25,001–26,000 | $212.50 |
| Paid (high) | 100,001–105,000 | $720 |
| Paid (high) | 500,001–550,000 | $2,175 |
| Paid (high) | 950,001–1,000,000 | $3,525 |
| Custom | 1,000,001+ | Contact us |
Manage your subscription
The Billing page in the organisation menu is the single place to view, change, or cancel your plan.- View your plan
- Upgrade
- Update payment or invoices
- Downgrade
- Cancel
The status card at the top shows:
- Current tier (for example,
Free (0-250 users)). - Current user count vs limit (for example,
150 / 250 users). - Monthly cost on paid tiers.
- A progress bar of usage against the limit.
User limit alerts
The Billing page surfaces three alert states based on your usage progress bar.| Usage | What you see |
|---|---|
| Below 90% | Normal. No alert. |
| 90–99% | Amber warning: approaching your user limit. |
| 100% and above | Red warning: user limit reached. |
Payment failures and the grace period
If a card payment fails:- A 7-day grace period begins.
- A red banner appears on the Billing page.
- You’ll receive an email about the failed payment.
- Your account functions normally during the grace window.
Platform credits
Credits are a pay-as-you-go monetary balance that supplements your subscription. They cover:- Additional messaging capacity beyond your subscription.
- Per-use operations on certain Extended API utilities (for example, blacklist-monitoring checks, deliverability lookups).
- Usage-based work that’s billed per call rather than per seat.
- Your current balance (for example,
$250.00). - Total Purchased.
- Total Consumed.
Top up credits manually
Top-ups use the same payment method as your subscription. To change cards, update them in the Stripe Customer Portal first, then return to top up.
Configure auto top-up
Auto top-up keeps your balance topped up automatically when it drops below a threshold you set. Your monthly limit caps total auto spending so the system can never exceed what you’ve authorised.Enable and set values
Toggle Enable auto top-up on, then set:
- Threshold: trigger when balance drops below this. Options: 100, 500.
- Amount: how much to add each time. Options: 200, 1,000, $2,000.
- Monthly limit: the cap on total auto top-ups in a calendar month. Options: 1,000, 5,000, $10,000.
Example configuration
| Setting | Value | What it means |
|---|---|---|
| Threshold | $100 | Auto top-up triggers when balance falls below $100 |
| Amount | $500 | Each top-up adds $500 |
| Monthly limit | $2,000 | Auto top-ups stop once $2,000 has been added in a month |
Credit history
The credit history view on the Billing page lists every transaction with timestamps, amounts, and the balance before and after. Auto top-ups appear with an Auto top-up label so you can tell them apart from manual purchases and usage deductions.Next steps
Set up a project
Configure project defaults: locale, timezone, tracking.
Invite teammates
Add organisation roles and project roles to your team.
Concepts
Brush up on Users, Journeys, Segments, Channels, and Providers.
Quickstart
Send your first campaign in ten minutes.